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Please read these general terms and conditions of Serva Travel before booking or using any of our travel services.

Payment and Booking: 

*Deposit: a 30% deposit of the total trip cost is required to confirm your booking. You will receive a payment link or invoice via email.

*Full payment: the remaining balance must be paid at least 30 days before departure. For bookings made within 30 days of departure, full payment is required at the time of booking.

*Currency and Exchange Rates: payments are calculated based on the current exchange rate. The validity period for the quoted price is 14 days. If the exchange rate fluctuates by 5% or more before payment, the price may be adjusted accordingly. 

Cancellations: cancelation fees apply and are calculated based on the notification date.

*More than 30 days before departure 15% of the total fare

*30 to 22 days before departure 25% of the total fare

*21 to 08 days before departure 50% of the total fare

*07 to 03 days before departure 75% of the total fare 

*Less than 03 days or after departure 100% of the total fare

If the ministry of Foreign Affairs issues a negative travel advisory resulting in cancelation, we will work to minimize cancellation fees.

Traveler Responsibilities:

*Travel Documents: you are responsible for ensuring you have a valid passport, visa, and necessary vaccinations. We provide travel information as a courtesy, but it is your responsibility to verify requirements.

*Travel Insurance: we strongly recommend purchasing comprehensive travel insurance to cover potential losses, cancellations, or medical emergencies.

*Behavior: you agree to respect local customs, laws, and regulations. Any behavior that endangers yourself or other may result in termination of your trip without refund.

Serva Travel Responsibilities:

*Service Delivery: we strive to provide the highest quality travel services as described in your itinerary.

*Changes: while we make every effort to adhere to the planned itinerary, changes may occur due to unforeseen circumstances. We will inform you of any significant changes and offer alternative arrangements.

Data Privacy: we collect and proceed your personal information to provide travel services and improve our offerings. We are committed to protecting your data and comply with applicable data protect laws.