About this role:

Be the lifeline for our clients while they are traveling! This critical 24/7 shift-based role provides immediate assistance for travel disruptions, emergency re-booking, and crisis management. Requires exceptional composure under pressure and outstanding problem-solving skills to ensure client safety and minimize travel interruption globally. Ideal for someone reliable, calm, and dedicated to urgent client care.

Location:

Serva Travel Operations Center (Shift Work)

Responsibilities:

- Provide immediate assistance for in-travel emergencies
- Process flight/hotel re-bookings
- Liaise with global partners during crises
- Document all support interactions accurately
- Maintain a high level of empathy

Qualifications:

- 3+ years experience in call center/airline/hospitality crisis management
- Proven track record of urgent problem-solving

Skills:

- Crisis management
- Rapid decision-making
- GDS/booking system proficiency
- Clear verbal communication
- High empathy and patience